Step :1 All clients are encouraged to reach out for any queries or complaints regarding our services. Please find below the details of our escalation matrix:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Prashant Patel | Unit 3,4th Floor, Block B, UMC Building, Kudlu Gate, Bangalore, Karnataka, India 560068 | +91 7996023463 | contact@leveloneresearch.com | 10am -6pm |
| Head of Customer Care | Prashant Patel | Unit 3,4th Floor, Block B, UMC Building, Kudlu Gate, Bangalore, Karnataka, India 560068 | +91 7996023463 | contact@leveloneresearch.com | 10am -6pm |
| Compliance Officer | Gaurav Kumar Sharma | Unit 3,4th Floor, Block B, UMC Building, Kudlu Gate, Bangalore, Karnataka, India 560068 | +91 7760585330 | ceo@leveloneresearch.com | 10am -6pm |
| CEO | Gaurav Kumar Sharma | Unit 3,4th Floor, Block B, UMC Building, Kudlu Gate, Bangalore, Karnataka, India 560068 | +91 7760585330 | ceo@leveloneresearch.com | 10am -6pm |
| Principal Officer | Gaurav Kumar Sharma | Unit 3,4th Floor, Block B, UMC Building, Kudlu Gate, Bangalore, Karnataka, India 560068 | +91 7760585330 | ceo@leveloneresearch.com | 10am -6pm |
Step 2: If the resolution provided by RA is unsatisfactory, the client can lodge grievances through SEBI, s Scores platform at https://scores.sebi.gov.in
Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in